Sorry, Slight Hiccup in Service for Joan's Gardens

Wednesday, September 10, 2014
Hello, to all my wonderful and faithful customers.  I must apologize for a slight "hiccup" in service from Joan's Gardens. 

Yesterday morning started out like any normal day, I received a couple large shipments in, pulled my orders and prepared to invoice and ship several orders out.  But....I received a frantic call from my mother telling me that my 77 yr. old dad had fallen from the top rung of a ladder/the roof  onto a cement sidewalk.  She was just beside herself as the ambulance was getting ready to rush my dad to the emergency room and they were 99.9 % sure he had broken his hip.  So of course, it was off to the hospital.  Doctors confirmed that he did break his hip and it was a very BAD break.  After x-rays, CT Scans, etc. he was put into traction and was scheduled for surgery this morning.  The break was so severe, a Trauma Orthopedic Specialist was called in to do the surgery.  We got home around 9:30 p.m. only to discover we had NO INTERNET SERVICE!! 

I could not retrieve any e-mails, could not print shipping labels....nothing. 

 Then back to hospital early this morning.  The surgery went fine, however, once they were inside they discovered it was worse than they originally thought.  Instead of 3 or 4 breaks there actually 5 or 6 breaks!  They had to drill down the middle of his entire femur and insert a metal rod, clamps, pins. etc.  He will be in the hospital for at least 3 days, then to a rehab facility for 4 wks. with an expected 4 to 6 month recovery time.  Long day at the hospital.

The Internet for whatever reason, did not get restored until late this afternoon. Sooo, now I am playing catch-up.  Please forgive the lack of answering your calls, and responding to your e-mails.  I will be working diligently to answer all of these.  Also, I am so sorry if I told you that your order was going to ship yesterday or today and it didn't.  My sincere apologies. I will be invoicing and billing this evening so that I can ship your orders out first thing tomorrow morning on my way to the hospital....so don't be alarmed if you get an invoice/e-mail from me at 1:00 am!!

  I may be in and out tomorrow and Friday, but I will return your calls and and still get your on-line orders.  My sister from out of town will be coming in on Saturday and I have another sister local that will be available for my parents so it shouldn't disrupt business too much.

Thank you for your understanding.

Sincerely,

Terri

14 comments:

Mrs. Swandog said... Best Blogger Tips

Glad to hear your dad made it through the surgery and will be on the mend. My prayers are with your dad and family.

Sophie Frizzell said... Best Blogger Tips

Oh my gosh, I hope he makes a good recovery. Hugs to you all.

Ginny B. said... Best Blogger Tips

Oh, Terri! Don't worry about us. Your family comes first. Sometimes life gets in the way of our neat little plans.

Take a deep breath and relax. Our prayers are with you and your father. I ask for God to engulf you in His peace. We love you and appreciate you!

Blessings, Ginny B

Anonymous said... Best Blogger Tips

My thoughts and prayers are with you all. Jeanne H, Manitowoc, Wi

Sandra Jackson said... Best Blogger Tips

I certainly hope your dad has a good recovery. I know you are hassled trying to juggle all of this. Happenings such as these just shows us who is really in control. My best wishes for you.

Sandra Jackson

Susan Shuler said... Best Blogger Tips

Family always comes first. You take care of you and your family. Saying a prayer for you, your family and for a speedy recovery for your dad.

Anonymous said... Best Blogger Tips

You certainly have had your share of worries. Wishing your father a comfortable recovery. Your father comes first and I am sure all your customers are understanding. Saying special prayers for him. Juanita

Jan Castle said... Best Blogger Tips

Will be praying for a speedy recovery for your DAD, and peace of heart and mind for the entire family
Hugs,
Jan

ednamburgess said... Best Blogger Tips

So sorry about your dad. That's awful. Hope for a speedy recovery. How is your granddaughter???? I've never read how she's doing. Thinking of each of you. Edna

Donna Przybylowski said... Best Blogger Tips

Terri, so glad your Dad is going to be ok, it is going to be a rough few months, but at least he is going to be ok!! Prayers and hugs to you all.
I don't have anything on order, but if I did, I would say don't worry, family and your own health come first, businness second!!
Take care,
hugs
Donna

terry said... Best Blogger Tips

so sorry terri prayers sent your way. now take care of yourself also !!special prayers for your father and the whole family ... god speed ..terry (tlc)

Anonymous said... Best Blogger Tips

Terri, I'm so sorry that your father fell. Praying for a speedy recovery. I don't know if I'm one of your orders. But if I am don't worry about it. Sally

andrea said... Best Blogger Tips

My prayers are for you and your family. God bless you during this very difficult time. May He give you strength and courage to see this resolved.
Andrea

Raquel Martinez said... Best Blogger Tips

Family always comes first! The other stuff doesn't really matter. I am sending healing thoughts and prayers for your dad and calming vibes to you and your mom. :-)